Frequently Asked Questions
Everything you need to know about shopping with Janki fashion.
What is the standard shipping time for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries can take up to 10-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal, enter your order number, and print your prepaid shipping label.
Are your fabrics ethically sourced?
Quality and ethics are at the heart of Janki. We partner exclusively with certified suppliers who ensure fair labor practices and use sustainable materials whenever possible.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Janki garments?
To maintain the longevity of your clothes, we recommend following the specific care instructions on the inner label. Generally, washing in cold water and air drying is best for our delicate fabrics.